Situation
- The client serves hundreds of customers nationwide via their Contact Center, utilizing a newly implemented integrated voice recording (IVR) system
- Hundreds of test cases were required to be run daily to support ongoing deployments, changes within a very dynamic delivery process
- Time was critical – the team has a very constrained timeline to successfully complete testing for a system cutover
- The organization was lacking mature delivery processes
- Client was concerned about communication and how to let business owners quickly know of issues or successes
- Each day, more test cases were being added – however, to manually test each case would have required adding 2-3 resources to the team
- As an initial framework was developed, there was a preference from the client to keep existing test cases under the original framework to reduce the level of effort – however, this would not be an optimal long-term solution
- An acquisition came about mid-project, which required a core course correction and migration effort
Solution
Benefits
- Altruas worked with the client to design and implement a continuous delivery process which integrated DevOps and QA Automation to support optimal solution deployments
- Altruas led the design of QA Automation under a new, more integrated, framework using Selenium, Test NG, Maven, and Java
- Partnering with the client’s infrastructure team, we leveraged the framework design and set up a smooth migration to the new framework which worked within an SAP environment
